Question 1

Are you really available 24/7 for emergency plumbing in Drouin?

Accepted Answer

Yes. The Unblock Doc runs a 24/7 emergency dispatch across Drouin, Warragul, Pakenham and the wider West Gippsland region — including weekends and public holidays. Call +61 495 033 259 at any hour and we'll come to you. Response time depends on your location and current job load; we prioritise burst pipes, sewer overflow and no-flush toilets.

Question 2

What areas do you cover?

Accepted Answer

The Unblock Doc covers a 100km radius from Drouin — that includes Drouin, Warragul, Pakenham, Berwick, Belgrave, Officer, Beaconsfield, Bunyip, Longwarry, Nar Nar Goon, Cranbourne, Lang Lang, Knox and the wider West Gippsland, Baw Baw Shire and Cardinia Shire areas. Call to confirm if you're at the edge of that range.

Question 3

Do you charge extra for after-hours or weekend callouts?

Accepted Answer

No hidden emergency mark-ups. Every callout is priced upfront in writing before we start work, whether it's a Tuesday morning or a Sunday midnight. You'll know exactly what the job costs before we touch anything.

Question 4

What's the difference between hydro-jet and mechanical drain cleaning?

Accepted Answer

Mechanical clearing uses a rotating cable to break through blockages — good for wet wipes, roots, and standard blockages in domestic pipes. Hydro-jet uses high-pressure water (up to 5000 psi) to scour the whole pipe wall — better for grease build-up, sludge, root re-growth, or long stormwater and sewer lines. We use CCTV inspection first to pick the right method.

Question 5

When do I need a CCTV drain camera inspection?

Accepted Answer

Three common cases: (1) pre-purchase report on an older Drouin/Warragul home to confirm sewer condition before buying, (2) diagnosing repeat blockages when a mechanical clearing keeps needing to come back, and (3) scoping pipe relining before committing to the reline cost. We supply the full recorded footage so you have documentation for insurance or your solicitor.

Question 6

How much does blocked drain clearing cost around Drouin?

Accepted Answer

Depends on how deep the blockage is, whether it's a domestic branch line or the main sewer, and what tool it needs (mechanical, hydro-jet, or CCTV-guided). A standard blocked toilet or floor waste is usually a few hundred dollars; a full sewer main hydro-jet with CCTV can be higher. We quote in writing before work starts — no surprise bills.

Question 7

What is pipe relining and is it worth it?

Accepted Answer

Pipe relining is a no-dig repair method: we insert a resin-soaked liner into the damaged pipe and cure it in place, creating a new pipe inside the old one. Design life is around 50 years. It's usually cheaper than excavation once you factor in fence, garden or driveway reinstatement, and it's especially good for reticulated sewer lines under paving or established gardens. Best pre-inspected with CCTV first to confirm the pipe is a good reline candidate.

Question 8

Can you fix hot water on the same day?

Accepted Answer

Same-day hot water dispatch is standard when a family loses hot water. We repair gas, electric, solar and heat-pump systems, and can replace units on the spot if the fault isn't economical to fix. We keep common Rheem and Rinnai stock so replacements can be done in one visit for standard installations.

Question 9

Are you licensed and insured?

Accepted Answer

Yes. The Unblock Doc holds a Victorian plumbing licence and carries public liability plus workers compensation insurance. Certificates of currency can be provided on request — commercial clients and strata property managers usually want them upfront before we start on-site.

Question 10

How do I pay for the job?

Accepted Answer

Bank transfer, EFTPOS card (Visa, Mastercard) via mobile terminal, and cash on completion. Invoice is emailed after each job for warranty, insurance or tax records. For larger scoped jobs (pipe relining, full replacement) we accept staged payments — deposit at scoping, balance on completion.

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