Frequently Asked Questions
Answers to common questions about leak detection, bathroom-renovation plumbing and emergency plumbing services from The Unblock Doc.
If you have a burst pipe or an overflowing toilet late at night, your call will be answered straight away by a fully qualified plumber 24/7—even on weekends and public holidays. You won't be sent to voicemail or left waiting. You'll talk directly to someone who can help right away and send a plumber out to you if needed.
Hot water system failures are handled as part of our emergency plumbing services. If your hot water system stops working—whether it's a complete loss of hot water, sudden leaks, or strange noises from the unit—you can call anytime, day or night, for fast professional help. A licensed plumber will answer your call directly, give advice on what to do next, and can arrive quickly to diagnose and fix your hot water issue. Transparent emergency call-out fees and clear communication mean you know what to expect before we get started.
Yes, plumbing repair and installation services are available for bathroom renovations, including relocating pipes and updating drainage. This includes removing old fixtures, installing new pipework, changing the layout if needed, and making sure the drainage and water supply meet the new design. Leak detection, drainage alterations, and thorough checks are also part of the process to ensure everything works safely and efficiently once the renovation is finished.
Yes. The Unblock Doc is available 24 hours a day, 7 days a week including weekends and public holidays. When you call, you speak directly to a plumber — not a voicemail.
We aim to respond as fast as possible. For urgent emergencies such as burst pipes or sewage overflows, we prioritise attendance and keep you informed.
Our emergency call-out fee is $350, which covers the first hour of attendance. We believe in complete transparency with no hidden nighttime surprises.
We service Drouin, Warragul, Belgrave, Pakenham, Knox, Scoresby, Boronia, Wantirna, Korumburra and all surrounding areas within a West Gippsland to Outer East Melbourne corridor.
Yes. We respond to burst pipe emergencies 24/7. We isolate the water supply to prevent further damage, locate the burst, and carry out the necessary repairs to restore water to the property.
Yes. We work with homeowners, landlords, builders, property managers and commercial property operators to deliver reliable plumbing and drain services.
Absolutely. Many plumbing companies route after-hours calls to voicemail, but The Unblock Doc guarantees a live answer day or night — including weekends and public holidays.
Yes. CCTV drain camera inspections let us see inside pipes to identify tree roots, blockages, cracks and collapsed sections so we can recommend the right repair.
If it is safe to do so, turn off the water supply at the isolation valve to limit damage. Move valuables away from the affected area and do not flush toilets or run taps if there is a sewage backup.
Call The Unblock Doc on 0495 033 259. We are available 24/7 and service Drouin, Warragul, Pakenham and the surrounding West Gippsland region. A real plumber will answer your call immediately.
Yes. Tree root intrusion is a common cause of sewer blockages. We use high-pressure hydro-jetting and specialist cutting equipment to remove roots, then recommend a CCTV inspection to assess pipe condition and prevent recurrence.